Support & FAQs

If you’re having problems with Sownata or if you just want to talk to us about it please get in touch via @SownataApp on Twitter by e-mail at support@sownata.com.

Don’t forget to check out the User Manual as well.

Sownata is a labour of love. Please be patient and kind with any questions or problems you might have.

Despite our best endeavours, you probably still have some questions. If they’re not answered below please get in touch.

How do the stacked charts work?
The maximum number of attribute values in the Dashboard is 11 i.e. if you are viewing by Property then up to 11 different Attributes will be displayed. If there are more than 11 then the largest 10 will be displayed and the remaining ones will be merged into an “other” Attribute. The Attributes are displayed in order (e.g. by the number of events containing each Attribute).

Why doesn’t Siri record my event properly?
Our Siri integration relies on existing Events to understand requests. You cannot record Attributes and Values using Siri that aren’t already included in existing events (i.e. you need to do the first one of each type manually).

Can I edit an Event?
It’s not currently possible to edit Events. This feature should come eventually, in the meantime you can swipe to delete the Event and just make a new one with the correct data.

Something isn’t working. Can you fix it?
We’ve tried very hard to eliminate any bugs in Sownata (we have great automated test coverage) but no doubt some remain. Please get in touch with us via @SownataApp on Twitter if you’ve found a bug.